Common Issues

Bot not responding to messages

1. Make sure the integration is active in settings
2. Check that the API token has not expired
3. Restart the integration by disconnecting and reconnecting the channel

Caution

If the issue persists after restarting, contact support through the app.

Messages not showing in CRM

1. Check your internet connection
2. Make sure you are logged in to the app
3. Try refreshing the page or restarting the app

Error when connecting a channel

1. Verify that the entered data is correct (token, group ID)
2. Make sure you have administrator rights for the channel
3. Try creating a new token and reconnecting