Care service in O-Key AI

The Care service section is where you ask for help when something does not work or you need account support.

When to contact Care service

• you cannot sign in;
• a payment or tariff looks wrong;
• an assistant or feature does not work as expected;
• a withdrawal or partner section needs clarification.

What to include

When writing to support, include:

• your account email;
• the section where the issue happens;
• a short description of the problem;
• screenshots if possible;
• the approximate time when the issue happened.

Clear details help the team resolve the request faster.